Our Privacy Policy will explain what data we collect, why and how we use it.
Introduction
Date last checked 9 Sep 2021
ListDirect respects your privacy, and knows that you care how information about you is gathered and used. This privacy policy (“Privacy Policy” or the “Policy”) of ListDirect. and its subsidiaries describes the types of personal information we gather from those persons using ListDirect (Site) and how we use that information.
If you do not agree to the terms of this Privacy Policy, please do not use this Site. Each time you use the Site, the current version of the Privacy Policy will apply. We reserve the right to change this Privacy Policy at any time. Accordingly, when you use the Site, you should check the date of this Privacy Policy (which appears at the top) and review any changes since the last version.
If you do not agree to the changes which have been made to the Privacy Policy, please do not use this Site; however rest assured that data which we have previously collected from you will only be used in the ways notified to you under the Privacy Policy in force at the time the relevant Personal Information was collected. You may withdraw your consent to use your personal information at any time.
Please do not submit information that you do not want ListDirect to have.
Our contact details
listdirect.info@gmail.com
The type of personal information we collect
When you sign up the website
We collect an email address
When you subscribe to the website we collect
- First Name
- Last Name
- Company Name
- Country / region
- Street address
- Town/City
- County (optional)
- Postcode
- Phone number
- Email address
- Order Number
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
When you sign up to the website you will be asked for an email address and password. This is so you are created an individual dashboard that only you have access to.
If you decide to list/advertise your holiday let rental you will then be asked for
- First Name
- Last Name
- Company Name
- Country / region
- Street address
- Town/City
- County (optional)
- Postcode
- Phone number
- Email address
- payment token
We use the woocommerce.com plugin, this is so we can create a subscription package on the website. A subscription package is needed so that we can take payments each year for your account.
woocommerce.com use stripe to process payments – complete the subscription. The minimum amount of data is collected at the time the subscription is set up. This data is needed for stripe to recognise the order. Sending less data to stipe could result in the order being seen as fraudulent and refused by stripe. Resulting in you not being able to list your property.
How customer payment details are stored when using Subscriptions and Stripe.
The customer’s details are stored in Stripe. WooCommerce stores what’s called a “payment token” on the subscription. This is a unique string of numbers and letters that is meaningless on its own, but, when connected to Stripe, locates the customer’s credit card details. In this way, the customer’s payment info can be stored in a way that doesn’t expose it to security risks.
We may share this information with any legal authorities that may ask for the data held on yourself.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
By signing up the website you give your consent for ListDirect to store your data.
- Contract:the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
In order to list/advertise your holiday let we have to collect the data listed above to be able to set up a subscription package. Sending less data to stipe could result in the order being seen as fraudulent and refused by stripe. Resulting in you not being able to list your property.
- Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)
In order to list/advertise your holiday let we have to collect the data listed above to be able to set up a subscription package. Sending less data to stipe could result in the order being seen as fraudulent and refused by stripe. Resulting in you not being able to list your property
How we store your personal information
Your information is securely stored on the website files.
We keep all your information listed above for the duration of your sign up to the ListDirect website. We will then dispose of your information when your account is deactivated either by ourselves or by yourself.
Who we share your data with
We do not sell your data to any companies. Your data is used for the purposes as described above.
How to delete your data stored
This can be done by contacting listdirect.info@gmail.com. Please make it clear the name on the account. Would be helpful if you included the hyperlink to your owners account and property. Please be aware by deleting your data it will also delete your account on ListDirect.
How to edit your data stored
Your data stored can be edited by yourself via your owners account.
Jet Pack Analytics
We use JetPack plugin. JetPack collects the following data
- Views on the website grouped by day, month and year
- Referrers, this is from which site the user has come from. (People clicked links from these pages to get to your site.)
- Search engine terms. (Search terms are words or phrases users find you with when they search.)
- Top post and pages visited. (These are the posts on ListDirect that got the most traffic.)
- Clicks. (“Clicks” are viewers clicking outbound links on ListDirect site.)
No personal data e.g. name, country etc. is stored. It is just a cumulative total for each category.
We use this data to help us know how many people have been on the website. What pages are most frequented. Where users have come from. What phrases where used to help users from the site.
We do not sell this data or use it for any other purpose other that to enhance the website.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at listdirect.onfo@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at listdirect.info@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
WooCommerce and Stripe
We use a third party for subscriptions their website details are Dashboard – WooCommerce . WooCommerce – has had 82.5 million downloads (and counting). (Source: WooCommerce) As you can imagine, the number is constantly changing. WooCommerce can not access your account data stored on our website.
We use a third party for payments called stripe. Stripe is a payment gateway used by the majority of websites, to take payments. Online payment processing for internet businesses – Stripe (their website). A payment gateway is basically an external provider who processes your card payment.
Companies that use stripe –Currently, 1.96 million active websites use Stripe.
